Support
At Home of Spins Casino, we know quick, clear support matters. Our team is available around the clock, seven days a week, to help with account questions, deposits and withdrawals, bonus issues, gameplay problems, and anything else that keeps your session rolling with balance and momentum. We aim for fairness, clarity, and a speedy resolution every time.
How to reach us — choose what works best for you
Live chat is the fastest way to get help. Click the chat icon on-site to connect with a live agent—typical wait time is under two minutes for most requests. If you prefer email, send details to support@homeofspins.com and expect a response within 12–24 hours. We do not offer a direct phone line at this time; if you’d like a voice callback, request one through live chat or email and our team will follow up within 24 hours where possible.
What we handle for you
Our support team is trained to help with:
- Account setup, verification, and security checks.
- Deposits and withdrawals, including questions about Visa and MasterCard transactions, and handling balances in AUD and CAD.
- Bonus and promotion inquiries, including eligibility, wagering requirements, and expiry details for offers like the “350% Welcome Bonus.”
- Gameplay issues on Pragmatic Play titles and other software, including slot glitches, missing free spins, or feature triggers.
- Responsible gambling tools—setting deposit limits, time-outs, and self-exclusion options.
If you’re troubleshooting a specific slot, our agents can reference game rules and paytables for titles like Crazy Pizza 1 Line Slots to clarify symbols, paylines, and bet options. See the full review for details.
Quick answers in the Help Center
Before contacting support, you may find instant answers in our Help Center. It covers common topics such as verification documents, withdrawal processing times, bonus terms, how to use promo codes, and step-by-step guides for deposits and security. Using the Help Center is the fastest way to resolve simple questions without waiting.
What to include when you contact us
To get help faster, include your account email, a brief description of the issue, any relevant transaction IDs or screenshots, and the exact game or bonus involved. The clearer the details, the sooner we can resolve it.
Knowledgeable agents, committed to you
Our support staff are trained specialists who handle technical, account, and payment queries. They’ll explain next steps, escalate complex issues to our payments or compliance teams when needed, and keep you updated until things are resolved. We never promise guaranteed outcomes, but we do promise prompt attention, clear explanations, and fair treatment.
Need help now? Start a live chat on the site or email support@homeofspins.com. For a quick look at who we are and what we offer, check our full Home of Spins Casino review.